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Exam A
QUESTION 1
Which two of the following protocols can be used to integrate Cisco Unity Connection with Cisco Unified Communications Manager? (Choose two.)
A. H.323
B. SIP
C. MGCP
D. SCCP
E. OSPF
F. BGP
Correct Answer: BD Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-3 This lesson explains the difference between integrating Cisco Unity Connection with Cisco UnifiedCommunications Manager by using Skinny Client Control Protocol(SCCP) and by using Session Initiation Protocol (SIP). The configuration for both protocols is presented in detail.
QUESTION 2
A user is attempting to enter a Call Forward All destination of 00497473263, but after the digit “9” is entered, the system believes that all the digits have been entered and that the Call Forward All destination is 0049. Which system component is most likely misconfigured?
A. Gateway that is used for Call Forward All calls
B. Route List that is used for PSTN calls
C. Route Group that is used for PSTN calls
D. Route Pattern that is used for PSTN calls
E. The IP phone does not have access to the partition that is used for PSTN calls
Correct Answer: D Section: Volume 1 Explanation
Explanation/Reference:
OK?
All other options seem invalid..
QUESTION 3
Refer to the exhibit. When configuring Cisco Unity Connection for LDAP integration, where is the Cisco DirSync service activated for Cisco Unity Connection?
Exhibit:
A. Cisco Unity Connection Administration
B. Cisco Unified Serviceability
C. Cisco Unified OS Administration
D. Cisco Unity Connection Administration
E. Cisco Unity Connection Serviceability
F. Disaster Recovery System
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-60:
To import users from LDAP, activate the Cisco DirSync service under Tools > Service Activation in Cisco
Unified Serviceability.
QUESTION 4
Cisco Unified Communications Manager SIP integration with Cisco Unity Connection requires which configuration component to connect to voice mail?
A. Route Pattern
B. Hunt Group
C. Route Group
D. Hunt Pilot
E. Trunk Group
Correct Answer: A Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-32 The integration of Cisco Unity Connection and Cisco Unified Conununicafions Manager via SCCP requires a hunt pilot, integration via SIP requires a route pattern.
QUESTION 5
The CEO of a company does not want external callers to be able to dial him directly through the Cisco Unity Connection directory search. Which of the following methods is the best way to accomplish this?
A. Do not activate the CEO as a Cisco Unity Connection subscriber.
B. Configure a directory call handler that blocks all transfers.
C. Configure a directory handler that uses a partition and calling search space to allow calls to everyone except to the CEO.
D. Use the preconfigured partition and calling search space. No other configuration is necessary.
E. Configure a restricted partition and assign it to the CEO. Create a directory call handler for external users with a search scope that does not contain the CEO partition.
Correct Answer: E Section: Volume 1 Explanation
Explanation/Reference:
OK.
Student Guide Volume 1 Page 1-29
In another example, the administrator could place managers in a manager partition and create a directorty
call handler that prevents external users from dialing the manager directly.
StudentGuide Volume 1 Page 2-76
Place the managers in a manager partition so that external users cannot directly dial the managers.
QUESTION 6
With which client is the MWI synchronized with an IP phone after an email that contains a voice message is opened and the voice message is listened to?
A. IMAP
B. SMS
C. Exchange
D. POP3
E. MMS
Correct Answer: A Section: Volume 1 Explanation
Explanation/Reference:
OK StudentGuide Volume 1 Page 1-27 However if the end user listen to a message that was sent via emaol the MWI cannot be syncrhronized with the IP Phone. On IMAP clients, the MWI is synchronized after the recipient listens to the .wav file OK StudentGuide Volume 1 Page 2-153 MWI cannot be synchronized with the IP phone. However, if IMAP clients are used, then MWI is synchronized after the user listens to the message.
QUESTION 7
When manually configuring users in Cisco Unity Connection, what is the most efficient way of adding the user to the system?
A. COBRAS
B. Cisco Unity user templates
C. Microsoft Active Directory
D. Cisco Unity Migration
E. LDAP
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK StudentGuide Volume 1 Page 2-140 & 2-154
Cisco Unity Connection User Templetate are used only for new users.
StudentGuide Volume 1 2-154 Supported by user templates, manual configuration of single users can be very fast
QUESTION 8
What are two ways that a Cisco Unity Connection system can dispose of transferred calls? (Choose two.)
A. supervise transfer
B. directed transfer
C. unsupervised transfer
D. release the call
E. release to switch
F. release to VPIM
Correct Answer: AE Section: Volume 1 Explanation
Explanation/Reference:
OK Student Guide Vol 1 2-103 Cisco Unity Connection can either release the call to the phone system or supervise the transfer. When the CUC is set to supervise transfers it can provide call-screening and call holding options on indirect call Student Guide Vol 1 2-119
When “Release to Switch” transfer type is specified the call is moved directly to the phone system. When “Supervise Transfer” transfer type is specified CUC acts as a receptionist, processing the transfer…..
QUESTION 9
An IP phone user reports that they are unable to set the Call Forward All feature on their phone. The user reports that they press the CfwdAII softkey and enter the desired telephone number, but the phone does not accept it. What could be causing this issue?
A. The user is entering too many digits for the destination number.
B. Cisco Unified Communications Manager does not control Call Forward.
C. The Call Forward All service parameter is not enabled.
D. The Call Forward All option of the IP phone does not have a CSS defined.
E. The Call Forward All enterprise parameter is not enabled.
Correct Answer: D Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-7 Unless a CSS is set (in other words, if there are no route patterns in the <None> partition), a destination cannot be entered.
QUESTION 10
Refer to the exhibit. An IP phone user cannot log in to their Cisco Unity Connection voice mailbox with their PIN. Which command will most likely resolve the issue?
Exhibit:
A. dtmf-reIay rtp-nte
B. mgcp dtmf-relay CODEC all mode out-of-band
C. dtmf-relay h245-alphanumeric
D. dtmf-relay sip-notify
Correct Answer: A Section: Volume 1 Explanation
Explanation/Reference:
wrong in AT. StudentGuide Volume 1 Page 2-165
The user cannot login via PIN.
-Users might have entered the wrong PIN.
-DTMF tones are not transmitted. * ForSIP phones, use the dtmf-relay rtp-nte command.
-The account is locked because the wrong PIN was entered.
This issue typically happens with Session Initiation Protocol (SIP) phones on Cisco Unified Communications Manager Express. Verify the directory number configuration on Cisco Unified Communications Manager Express for the following command:
voice register pool 1id mac 0024.C445.5561 type 7965number 1 dn 1 dtmf-relay rtp-nte
Without the dtmf-relay rtp-nte command, no DTMF tones are sent. For Skinny Client Control Protocol (SCCP) phones, the DTMF tones are sent correctly by default.
QUESTION 11
By default, what are two options that are presented to callers for forwarded calls into a Cisco Unity Connection system? (Choose two.)
A. Log in to their mailbox.
B. Listen to the opening greeting.
C. Leave a message if forwarder has a mailbox.
D. Enter user ID and PIN.
E. Log in to remote mailbox.
Correct Answer: BC Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-89. In forwarded calls, users can:
-Leave a message, rf forwarded number has a mailbox
-Listen to the standard opening greeting
QUESTION 12
Refer to the exhibit. When configuring the default user settings, which section is used to configure the password guidelines that are used by the system for each user?
Exhibit:
A. Roles
B. Authentication Rules
C. Restriction Tables
D. Service Parameters
E. Enterprise Parameters
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-52 Authentication rules can be set for the password (not with LDAP authentication) and PIN. For example, a minimum credential length that is set to three and that disables the check for trivial passwords would allow the PIN 123
QUESTION 13
An external caller calls into the corporate directory handler extension and selects the option to dial by name. The caller enters the digits “633” for user Mike Lee. The user is located in the directory and Cisco Unity Connection attempts the transfer, but the call fails. What is the most likely cause of this issue?
A. User Mike Lee does not exist.
B. Incorrect or missing search space in the directory call handler
C. The Call Transfer service parameter is not enabled.
D. User Mike Lee is not listed in the directory.
E. Voice ports are out of service
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK. Student Guide Vol 1 pag 2-76 and so on.
QUESTION 14
Refer to the exhibit. When users press the “messages” button on their IP phones to check voice mail, they are hearing a busy signal. What is causing the issue?
Exhibit:
A. The Directory Number field is misconfigured.
B. The Port Name field is misconfigured.
C. The Device Name Prefix field is misconfigured.
D. The Calling Search Space field is misconfigured.
E. The Partition field is misconfigured.
Correct Answer: C Section: Volume 1 Explanation
Explanation/Reference:
OK StudentGuide Volume 1 Page 2-22 & Page 2-27
Device Name Prefix fvalue in CUC must match, port name field in CUCM.
QUESTION 15
Which two of the following are Cisco Unity Connection components that, when changed, will not affect the settings of existing users? (Choose two.)
A. Contact Templates
B. Users Templates
C. Enterprise Parameters
D. Service Parameters
E. Call Handlers
Correct Answer: AB Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-39
–
A change in the Enterprise or Service Parameters immediately affects all entities.
–
A change in General settings immediately affects all entities.
-The user, call handler, and contact templates can override the general settings for new objects because parameters are copied from the template during the creation of a new object. Then a change to a template does not affect existing object
Student Guide Volume 1 Page 2-140
Change in a user template have no effect on existing users.
QUESTION 16
What is the system default language that is used by Cisco Unity Connection after the initial installation?
A. English (United Kingdom)
B. English (United States)
C. The default language is not set at installation and must be set after installation.
D. The default language is dependent on the license and the language files that are selected during installation
E. The default language is defined at installation and unchangeable after the initial installation.
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-38 The general settings (System Settings > General Configuration) allow the administrator to modify the default settings:
-Time Zone depends on settings that are configured during the installation. The time zone can be changed at any time.
–
System Default Language is English (US).
–
System Default TTS Language is English (US).
QUESTION 17
When using Cisco Unity Connection, which call handler type offers different call actions based on the digits that are selected?
A. digit analysis
B. system
C. directory
D. interview
E. call management
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 1-28 OK. StudentGuide Volume 1 Page 2-96 System call handlers are used for greetings and can offer the caller different call actions per digit selection.
QUESTION 18
Which tool is used to migrate users from Cisco Unity to Cisco Unity Connection?
A. CSV import
B. LDAP import
C. Exchange Synch import
D. COBRAS import
E. Cisco Unity Migration Assistant
Correct Answer: D Section: Volume 1 Explanation
Explanation/Reference:
OK.
StudentGuide Volume 1 Page 1-24
Administrators can use the Consolidated Object Backup and Restore Application Suite (COBRAS) to
migrate users, with or without their messages, from a Cisco Unity system to a Cisco Unity Connection
system
Student Guide Volume 1 Page 2-154
COBRAS tool helps administrators to migrate users from Cisco Unity to Cisco Unity Connection.
QUESTION 19
What is the difference between direct routing and forward routing in Cisco Unity Connection?
A. origin of the call
B. destination of the call
C. on-net call
D. off-net call
E. There is no difference.
Correct Answer: A Section: Volume 1 Explanation
Explanation/Reference:
OK. StudentGuide Volume 1 Page 2-92
The difference between direct routing and forward routing is the origin of the call.
QUESTION 20
Refer to the exhibit. If the Cisco Unity Express administrator sets the lockout policy to Temporary, with a temporary lockout duration of 5 minutes and a maximum number of failed attempts of 3, what must the end user do if they have exhausted their maximum number of failed attempts?
Exhibit:
A. The end user must contact the Cisco Unity Express administrator to have the default user password reset.
B. The end user must wait for the temporary timeout to expire before attempting to login again.
C. The end must use the end-user privileged-level password to gain access to Cisco Unity Express, but they will only be able to view end-user settings.
D. The end user must contact the Cisco Unity Express administrator to reset the default user temporary timer if they need to log in before the temporarily timer expires.
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK.
QUESTION 21
After the initial Cisco Unity Connection installation, how and where can the time zone be changed?
A. The Cisco Unity Connection time zone can be changed from the Cisco Unified Operating System Administration GUI
B. The Cisco Unity Connection time zone can be changed from the Cisco Unified Communications Manager GUI.
C. The Cisco Unity Connection time zone can be changed from the Cisco Unified Operating System CLI.
D. The Cisco Unity Connection time zone can be changed from the Cisco Unity Connection CLI.
E. The Cisco Unity Connection time zone cannot be changed after the initial installation. A reinstallation is required.
Correct Answer: D Section: Volume 1 Explanation
Explanation/Reference:
OK Student Guide Volume 1 2-43 The time zone that is set during the Cisco Unity Connection installation can be changed only via CLI
QUESTION 22
What is required of a user to retrieve voice mail once they are notified of a new message by Cisco Unity Connection Message notification on their mobile phone?
A. Password
B. PIN
C. user ID
D. user extension
E. FAC
Correct Answer: B Section: Volume 1 Explanation
Explanation/Reference:
OK Student Guide Vol 1 Page 1-15 When notification is sent to a phone, the user is asked to enter a PIN
Student Guide Vol 1 Page 2-153 CUC can call the mobile number of the user for whom the caller left the message. When the user answer the phone CUC informs the user of the new voice message and asks the user to enter a PIN.
Reference https://customertraining.verizonbusiness.com/Documents/Cisco%20Unity%20Connection% 20Voice%20Mail.pdf
QUESTION 23
Which call handler can be configured to ask caller questions and, once the answers are recorded, sends them to a configured recipient?
A. after-hours greeting
B. alternate greeting
C. standard greeting
D. interview
E. directory
Correct Answer: D Section: Volume 1 Explanation
Explanation/Reference:
OK Student guide Volume 1 pag 2-131 Reference http://www.iphelp.ru/doc/3/ Cisco.Press.Configuring.CallManager.and.Unity.A.Step.by.Step.Guide.Jun.2005.eBook-BBL/1587051966/ ch09lev1sec1.html
QUESTION 24
In Cisco Unity Connection, to which three objects can a partition be assigned ? (Choose Three)
A. Users
B. Distribution List
C. Route Patterns
D. Directory Numbers
E. VPIM Locations
F. Hunt Pilot
G. Translation Pattern
Correct Answer: ABE Section: Volume 1 Explanation
Explanation/Reference:
OK Student Guide Vol 1 page 2-77
In Cisco Unity Connection, partitions are assigned to the following components:
Users with mailboxes (primary extension)
.
User alternate extensions
.
Contacts (including VPIM contacts)
.
System distribution lists
.
System call handlers
.
Directory handlers
.
Interview handlers
.
VPIM locations
AND
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/ guide/7xcucsag235.html#wp1071116
In Cisco Unity Connection, you create partitions as a way to group together objects to which callers and users can address messages or place calls while interacting with Connection. One or more partitions can be grouped together as members of a search space, and a partition can be a member of more than one search space. The following types of objects belong to a partition:
.
Users with mailboxes (primary extension)
.
User alternate extensions
.
Contacts (including VPIM contacts)
.
System distribution lists
.
System call handlers
.
Directory handlers
.
Interview handlers
.
VPIM locations
QUESTION 25
Which three of the following Options should always be selected when configuring a SIP trunk for Cisco Unity Connection integration to Cisco Unified Communication Manager?
A. Accept Unisolicited Notification
B. Enable Digest Authentication
C. Accept Out-of-Dialog REFER
D. Enable Application Level Authentication
E. Accept Replaces Header
F. Accept Presence Subscription
G. X.509Subject Name
Correct Answer: ACE Section: Volume 1 Explanation
Explanation/Reference:
OK. Student Guide Vol 1 pag 2-29
When configuring a SIP Trunk for CUC integration to CUCM these parameter MUST BE ENABLED:
Accept Out-of-Dialog REFER
Accept Unisolicited Notification
Accetp Replaces Header
Ref http:// www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/integration/cucm_sip/guide/ cucintcucmsip060.html
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