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QUESTION 31
Where are users managed and their data stored in Cisco Unified Communications Manager Express?
A. in Communications Manager Express with user data stored in the Cisco Unified Contact Center Express
database
B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database
C. in Communications Manager Express with user data stored in the Communications Manager Express database
D. in Application Administration with user data stored in the Communications Manager Express database
Correct Answer: B Section: Section 1 Explanation
QUESTION 32
Which three components are installed from the Cisco CRS Installer media? (Choose three.)
A. iPlanet Web Server
B. Cisco CRS Engine
C. Cisco IP Telephony Windows 2000 Server OS
D. Cisco Unified CallManager
E. Cisco Recording
F. MS SQL Server
Correct Answer: BEF Section: Section 1 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 33
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in the Cisco Supervisor Desktop
B. in CSQ configuration on Application Administration
C. in workflow groups on Cisco Desktop Administrator
D. in resource configuration on Application Administration
Correct Answer: C Section: Section 1 Explanation
QUESTION 34
Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco
Unified Communications Manager server when the primary server fails?
A. No special configuration is needed.
B. Configure LDAP with a secondary profile.
C. Configure a second Cisco Unified Communications Manager telephony user with an alternate range of CTI
ports.
D. Configure the telephony provider with a primary and secondary Cisco Unified Communications Manager IP
address.
Correct Answer: D Section: Section 1 Explanation
QUESTION 35
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco
Unified Contact Center Express? (Choose two.)
A. Minor Release
B. Major Release
C. Service Release
D. Engineering Special
E. Maintenance Release
Correct Answer: AB Section: Section 1 Explanation
QUESTION 36
What formula do you use to calculate the number of agents in a Call Center?
A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + IVR ports TestInside 642-164
Correct Answer: B Section: Section 2 Explanation
QUESTION 37
Which step library is included in the license for Cisco Unified CCX Standard?
A. ICM steps
B. e-mail steps
C. media steps
D. database steps
Correct Answer: C Section: Section 2 Explanation
QUESTION 38
Which deployment option is invalid for Cisco Unified Contact Center Express v. 5.0?
A. a two-node Contact Center Express cluster connected to a Communications Manager cluster
B. a one-node Contact Center Express cluster connected to two Communication Manager clusters
C. a one-node Contact Center Express cluster connected to a Communication Manager Express router
D. two Contact Center Express clusters, each with two nodes, connected to the same Communications Manager
cluster
Correct Answer: B Section: Section 2 Explanation
QUESTION 39
If an existing script is uploaded to the CRS, what does it ask?
A. Do you want to debug the script?
B. Do you want to refresh the script?
C. Do you want to save the application?
D. Do you want to return to Script Management?
Correct Answer: B Section: Section 2 Explanation
QUESTION 40
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?
A. IPC Resource Calculator
B. CTI Port Calculator
C. Configuration and Ordering Tool
D. CRS Applications Administration
Correct Answer: C Section: Section 2 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 41
If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the
step is executed?
A. Busy
B. Invalid
C. Successful
D. Unsuccessful
Correct Answer: B Section: Section 2 Explanation
QUESTION 42
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express
deployment?
A. 10 agents
B. 50 agents
C. 100 agents
D. 300 agents
Correct Answer: B Section: Section 2 Explanation
QUESTION 43
Refer to the exhibit. What is the purpose of the Repair button in the Cisco Unified Contact Center Express
Installation Wizard?
A. recover or restore a Cisco CRS system
B. reinstall the same version of Cisco CRS on top of the currently installed version
C. remove a version of Cisco CRS that the user had attempted but failed to remove previously
D. repair the Cisco Unified Communications Manager cluster associated with this Cisco CRS system TestInside 642-164
Correct Answer: A Section: Section 2 Explanation
QUESTION 44
For which Cisco Unified Contact Center Express 5.0 packages is the preview outbound dialer available?
A. Premium Cisco Unified Communications Manager packages
B. Premium Cisco Unified Communications Manager Express packages
C. Enhanced and Premium Cisco Unified Communications Manager packages
D. Enhanced and Premium Cisco Unified Communications Manager and Unified Communications Manager
Express packages
Correct Answer: A Section: Section 2 Explanation
QUESTION 45
What does it mean for a variable in the Application Editor to be defined as a parameter?
A. The variable can be used to pass data to and from subflows.
B. The value for that variable can be supplied via Application Configuration in Application Administration.
C. The value for that variable is defined by the calling application.
D. The variable can be used in conditional steps.
E. The variable can be used to pass data to and from VoiceXML applications.
Correct Answer: B Section: Section 2 Explanation
QUESTION 46
Which feature is available on Cisco Unified Contact Center Express 5.0 with Cisco Unified Communications
Manager Express deployments?
A. wrap-up data
B. high availability
C. preview outbound dialer
D. barge-in on Cisco Supervisor Desktop
Correct Answer: A Section: Section 2 Explanation
QUESTION 47
What is the Flush Input Buffer setting used for in the Input tab of the Menu step?
A. to release memory held by the prompt variable
B. to clear the value of the menu choice before the prompt is played
C. to prevent the previous value from being used again on the menu choice
D. to prevent the caller from entering a menu choice before the prompt has played TestInside 642-164
Correct Answer: B Section: Section 2 Explanation
QUESTION 48
Which interface is used to configure debug parameters for log files?
A. Datastore Control Center
B. Alarm and Trace Configuration
C. Custom File Configuration
D. Control Center
Correct Answer: B Section: Section 2 Explanation
QUESTION 49
You are designing a Cisco Unified Contact Center Express system with three requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
How many seats should be purchased?
A. 120 seats with 30 outbound seats
B. 150 seats with 30 outbound seats
C. 180 seats with 30 outbound seats
D. 250 seats with 30 outbound seats
Correct Answer: B Section: Section 2 Explanation
QUESTION 50
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard
deployment?
A. 150
B. 200
C. 300
D. varies based on the number of expansion servers
E. varies based on the number of configured applications
Correct Answer: C Section: Section 2 Explanation
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